New AI Capabilities in Epicor ERP

At its Epicor Insights 2025 user conference, enterprise-software provider Epicor Software announced the general availability of new artificial-intelligence (AI) capabilities in Epicor Prism and predictive machine learning in Epicor Grow AI. Purpose-built to accelerate supply-chain industries, Epicor AI covers more than 200 use cases across multiple business functions, helping users enhance performance, navigate disruption and unlock efficiencies, according to company officials.

Describing to conference attendees the overall AI capabilities that Epicor ERP users currently can employ, Steve Murphy, Epicor CEO, cited four use-case examples:

• Quoting: Accelerate communications and supply-chain decisions to the tune of 20-40% faster
• Ordering: Suggest related items during sales to increase revenue by 10% or more
• Onboarding: Fast-track employee learning and productivity, saving 50-55 min. per onboarding topic/question
• Analysis: Interpret lists charts and specification tables to save time, about 3 hr./week per employee.

Specifically, Epicor Prism, available for integration with Epicor Industry ERP Cloud, including Epicor Prophet 21 and Epicor Kinetic, reportedly simplifies how connected workforces access and converse with ERP data to discover insights and automate bulk actions, using a natural chat interface to save time and make informed decisions. Its agents cover more than 10 critical supply-chain processes, ensuring comprehensive support for various business functions such as finance, production, customer service and operations.

Epicor Prism use examples include:

• Fast-track employee onboarding: Gain quick retrieval of resources from digital learning platform, Epicor Learning, via the Epicor Prism Knowledge Agent, which provides information in a simple-to-understand manner.

“Instead of searching through documents, employees can use Epicor Knowledge Agent to get instant guidance, saving as much as 50 min./question and fostering a more self-sufficient workforce,” says Erica Breaux, contracts manager with New Wave Design. 

• Increase employee responsiveness: Accelerate decisions, expertly track quotes and extract important information, such as pricing and terms, and then reformat the data to help compare, suggest a reply or provide other next steps.

“One of the most important metrics for us is on-time delivery,” explains Andy Young, VP of systems and processes at Olympus Group. “Epicor Prism can increase our responsiveness to customers and cut a typical 8-week delivery time to 4 weeks. There’s probably opportunity for 20% gain in the operation.”

• Enhance decision making with rapid visual analysis: Simplify analysis of lists, charts, metrics and orders. Epicor AI agents collaborate to offer suggested parts, suppliers, costs and delivery schedules, reportedly reducing communication by as much as 40%, according to early results.

“Epicor has a rich offering of learning and help which our IT personnel use to support our team,” says Jason Bassett, IT manager at Madsen’s Custom Cabinets. “Prism saves our IT personnel as much as 4 hr./week answering questions from our team members.” 

• Streamline information retrieval: Rapidly find information in document databases using the Epicor enterprise content management (ECM) agent, which can surface specifics from ECM documents in seconds, such as contracts with a specific condition. 

"ECM allows us to store our unique instructions and problem-solving guides so that they can be referenced by anyone in the company,” says Young from Olympus Group. “The ECM Agent for Prism acts as a trouble shooting agent, saving 5-10 min. each time that we need to research our documents."

Epicor Grow AI, now generally available, provides a predictive-AI modeling engine that runs on Epicor’s enterprise-grade Grow Data Platform, fusing ERP, and legacy and third-party data to deliver accurate, actionable insights, according to company officials. The Grow Data Platform processes large volumes of data using interactive pipelines and visual cues that indicate data quality, reportedly eliminating scalability barriers and improving organizational readiness for adopting high-value AI. For example, Grow AI Item Advisor learns what items often are sold together to recommend related items to add-on during the order process. These recommendations appear directly with the ERP order-entry screen, providing the opportunity to boost sales and improve customer experience. Business users configure the purpose-built data pipelines to connect data sources, normalize the data itself and produce useful recommendations with a high likelihood to sell.

See also: Epicor Software Corp.

Technologies: Management

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