Remote Support for Unattended Trumpf Automated Laser Cutting Machines
December 9, 2024Comments
Trumpf has introduced Remote Operations Support, a new
service for customers of Trumpf automated laser cutting machines in the United
States. The service connects experts in Germany with U.S.-based customers
operating TruLaser Center machinery.
Designed for autonomous production, the TruLaser Center is a full-service laser cutting machine that automates the entire process from loading of sheet metal to laser cutting and then part removal and sorting. The new Remote Operations Support service offers live support and assistance to ensure that automated laser cutting technology runs smoothly during unmanned shifts.
The average processing time to remotely resolve a TruLaser Center machine standstill is estimated at less than 15 min., according to company officials, who note that they have found that more than 50% of machine downtimes can be resolved remotely.
“Many fabricators run the TruLaser Center during night shifts with the goal of arriving in the morning to a stack of finished and sorted laser-cut parts,” explains Christine Benz, TruServices director. “But what if a machine stops while no one is onsite? Or, what happens if an operator is out sick or on vacation? This is where the Remote Operations Support can intervene and help if needed.”
See also: TRUMPF Inc.
Technologies: Cutting
